How We Bring Fiber to Your Community
See how Truvista Fiber plans, builds, and delivers reliable, high-speed connectivity from the ground up.
Your Fiber Guide
Ever wonder how fiber is installed? This quick video breaks down our planning process and what you can expect to see in your neighborhood as we build your new high-speed internet network.
Planning & Engineering
Every fiber network starts with thoughtful planning. We work closely with local communities to design a network that supports growth today and into the future.
Construction Process
When construction begins, you’ll start to see our crews in your area. Here’s what that means and what you can expect.
Utility Marking
Fiber Placement
Network Splicing & Testing
Final Restoration
The construction site is cleaned and returned to its original state.
- Backfill trenches/holes
- Repair grass/pavement
- Remove all debris/flags
Property & Access
We understand your property matters and appreciate your patience during these temporary disruptions. We plan to approach construction responsibly in order to build the network that will power your future connection.
Installation & Service
Once construction is complete, you’re just steps away from experiencing fiber. After extensive testing to ensure all connections operate at peak performance, your neighborhood will be ready for service and installations can be scheduled.
Safety & Support
Safety and reliability are at the core of everything we do. We treat every street like our own, prioritizing safety, transparency, and accountability at every stage of the build. From the first utility mark to the final restoration of your lawn, our goal is to enhance your community’s infrastructure while minimizing our footprint.
Our Fiber Process FAQs
Have questions? Check out our FAQs for each part of the Fiber process below!
What goes into planning a fiber network?
We evaluate your area, design efficient routes, secure permits, and coordinate with local municipalities and utilities to ensure everything is built the right way from the start.
How do you decide between underground and aerial construction?
We consider terrain, existing infrastructure, and long-term reliability. In many cases, a combination of both methods is used to deliver the best outcome.
How long does planning take?
Timelines vary by community, but every project follows a structured process to ensure quality, safety, and long-term performance.
Why are there flags or markings in my yard?
These markings identify existing utilities like water, gas, and power. This step ensures safe construction and helps prevent service disruptions.
Will construction be disruptive?
You may notice temporary changes like equipment, marked areas, or small crews working nearby. Our teams work efficiently and respectfully to minimize disruption.
How long will construction take?
Most work in a specific area is completed within a few days, though full neighborhood builds may take longer depending on size and scope.
Will fiber be installed underground or on poles?
Both methods may be used. Underground construction includes trenching or directional boring, while aerial construction involves placing fiber along existing utility poles.
Do you have permission to work on my property?
Construction typically takes place within designated utility easements or public right-of-way areas.
What is an easement?
An easement is a portion of land designated for utilities to install and maintain infrastructure.
What if I have sprinklers, fencing, or landscaping?
Our crews take care to avoid existing features whenever possible. If you have specific concerns, we encourage you to let us know in advance.
Will everything be restored?
Yes. After construction is complete, we restore impacted areas as closely as possible to their original condition.
When can I sign up for service?
In many cases, you can reserve your spot before construction is complete. Once the network is ready, installations begin. Click here to sign up now.
What happens during installation?
What happens during installation?
- Install and activate your service
- Set up your equipment
- Test your connection
- Ensure everything is working properly before leaving
What makes fiber different?
Fiber delivers faster speeds, greater reliability, and the capacity to handle everything from streaming and gaming to remote work and smart homes.
What services are available?
We offer a full suite of services including:
- High-speed internet
- Managed Wi-Fi
- Voice
- Video
- Security solutions
How do you ensure safe construction?
We follow strict safety standards, mark utilities before digging, and train our crews to operate responsibly in every environment.
What if something is damaged?
If you notice an issue, please contact us right away. Our team will respond quickly to assess and resolve the situation.
Who do I contact with questions?
Our local support team is here to help every step of the way.
Call us today at 800-768-1212
Call us today at 800-768-1212
What happens once construction is complete in my neighborhood?
Once construction is complete, Truista Fiber services will become available for online purchase. In some neighborhoods, Truvista representatives may also visit to assist residents and answer questions about our fastest internet plans.
Shop Now
Check Email
Pay Bill
Contact Us: 800-768-1212