TRANSPARENCY STATEMENT
POLICIES PRESERVING THE OPEN INTERNET
TruVista Communications and its affiliates, including Chester Telephone Company, Lockhart Telephone Company, Ridgeway Telephone Company, Fairfield Communications, Inc., Camden Corporate Investments, LLC, Chester Communications, LLC and Chester Long Distance Services, Inc. (collectively, “TruVista”) are committed to providing fixed broadband Internet access service (the Service) in a manner that fosters an open and robust public Internet and that complies with the Open Internet Rules adopted by the Federal Communications Commissions (FCC). Subject to reasonable network management practices, in providing the Service, TruVista will not: (1) block lawful content, applications, or services; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network, and conforms to widely accepted and publicly-available standards applicable to the Service); or, (3) unreasonably discriminate in transmitting lawful network traffic.
NETWORK MANAGEMENT
Like other Internet service providers, TruVista manages its network to protect the security, integrity, and reliability of the network. To do so, TruVista uses generally accepted industry standard tools. TruVista does not modify the protocols of these industry standard tools. We also comply with applicable law, including laws for the protection of children online and the protection of intellectual property.
Although our network provides substantial capacity, it is not unlimited, and at times of high use, the network may experience congestion. TruVista strives to minimize network congestion by conservative design that provides adequate capacity at any point where congestion tends to occur. TruVista continuously monitors the utilization of its broadband network at an aggregate level to insure that adequate capacity is always available to avoid congestion at the point that its network connects to the national Internet backbone. TruVista also monitors utilization at critical intermediate points within its network to detect and relieve any congestion issues. TruVista does not actively manage congestion at this time, but congestion management may be inherent in the industry standard protocols used to operate the network. TruVista reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical standards and measures.
NETWORK PERFORMANCE
TruVista provides the Service over a combination of fiber-optic cable and copper facilities using Fiber-to-the-home (FTTH), Digital Subscriber Line (DSL), and Cable Modem technologies. TruVista relies on a combination of internal testing and third party data to assess the network performance likely to be experienced by a typical customer. The 3rd party data is generated when TruVista’s customers test their own connection using a publically available web based test site such as www.speed test.net or ispgeeks.com. Consumers should consider that the data generated from the public tests are influenced by many factors beyond the control of TruVista, including congestion beyond TruVista’s network and the state of each of the individual consumer’s computers that initiated the tests. Another measure of performance is Latency, or the time in milliseconds required for data to complete a round trip from your computer to a distant server and back. Latency is affected by the distance to the remote server, delays caused by network congestion and by the remote server. With these cautions in mind, our data shows that most connections will deliver typical speeds in the range of 80% to 100% of the advertised speed with typical latency of 30 to 50 milliseconds during the busy hours of 7:00 p.m. to 11:00 p.m. These ranges are typical of all tiers (i.e. advertised speed such as “3 MEG, 10 MEG, 20 MEG, etc.) and of all serve types (DSL, cable modem or FTTH).
PRICING AND TERMS AND CONDITION OF SERVICE
Information about pricing and the terms and conditions of service is available at www.truvista.net/internet.
ACCEPTABLE USE POLICY
INTRODUCTION
TruVista Internet Services’ Acceptable Use Policy (“AUP”) is intended to enhance the use of the Internet by preventing unacceptable use of any services we (TruVista) provide. All Users of TruVista Internet Services are bound by this policy.
Violations of this AUP may result in the suspension or termination of account or services of the end user.
Click here to read the full Acceptable Use Policy.REVISIONS TO THIS ACCEPTABLE USE POLICY
TruVista Internet Services reserves the right to revise, amend, or modify this AUP, our Internet Service Agreement and our other policies and agreements at any time and in any manner. TruVista Services reserves the right to communicate to our customers such policy statements, marketing materials or other information serving a legitimate business purpose through the mail, the telephone network or via email. Policy changes take effect upon posting of revision to AUP on TruVista Internet Services’ Web site: www.TruVista.net
ONLINE PRIVACY
TruVista.net is committed to protecting the online privacy of visitors to our site.
The purpose of this statement is to inform you about the types of information we gather about you when you visit our site and what we do with that information. This statement also explains how you can prevent collection of certain information about yourself, if you choose. Please take a few moments to read our Privacy Statement.
We have no control over the privacy practices or the content of any site to which we link to our pages.
We may request that you voluntarily supply us with personal information, such as your email address, postal address, home or work telephone number, for such purposes as correspondence, preference surveying, or participating in online discussion boards. TruVista.net will not collect or maintain your private and personally identifiable information without your consent. Further, if you consent to give us your personal information, we will keep in confidential and will not sell, license or disclose your personal information to any third party without your consent, unless we are compelled to do so under the law or to comply with a court order.
PLEASE BE AWARE that when you voluntarily disclose personal information (such as your name or email address) on message boards that the information may be collected by others outside our control and may result in unsolicited messages from others.
TYPES OF INFORMATION WE COLLECT
Generally, you are free to browse the TruVista.net site without submitting any personal information. We do not collect any of your personal information (such as a name, address or email address) when you visit the TruVista.net site, unless you wish to register for our Mailing List. This list will never be sold or made available to third parties. Types of information collected on specific services on the TruVista.net site are described in more detail below.
SURVEYS
In order to better respond to our customers’ needs, TruVista., or TruVista.net may post a survey on our web site. Participation in a survey is completely voluntary and we do not anticipate that we would collect any information of a personal nature. Because we may need to deploy certain services to certain areas of our service area in different levels or at different times, some surveys may ask for your geographic area. This is meant to be a general location, never a specific address.
CONTACT FOR PRIVACY INQUIRIES
If you have any questions about this Privacy Statement or ther questions about privacy on the TruVista.net site, please contact:
VIA MAIL:>
TruVista., Inc. - Privacy Contact: TruVista.net Privacy Administrator
PO Box 160 - Chester, SC 29706OR VIA Email:
webmaster@TruVista.net
We do not and will not disclose your private, personally identifiable information to any third party for any purpose without your prior consent. However, TruVista.net reserves the right to disclose your personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or to protect the rights, property or safety of our company, its employees, customers, or the public. All reasonable care is taken by our staff in handling your personal information to ensure its security both offline and online.
Updated November 20, 2011